Privacy Policy
Effective Date: 07.07.2025
We are Dulcigno Travel, and this Privacy Notice is for travelers who are using, or thinking about using our products and services.
When you choose to use our services, you place your trust in us, and we deeply value that trust. That’s why we are fully committed to protecting and safeguarding your personal information.
Dulcigno Travel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with us, through our website, email, social media, or in person.
1. Information We Collect
We may collect the following types of information:
• Personal Information: such as your name, email address, phone number, date of birth, passport details (for bookings), and payment information.
• Booking Details: travel dates, tour preferences, group size, and accommodation needs.
• Communication Data: when you contact us via email, website forms, or social media.
• Device & Usage Data: IP address, browser type, access times, and pages visited (collected via cookies or third-party analytics).
2. How We Use Your Information
We use your information to:
• Process bookings and payments.
• Communicate with you about your reservations or inquiries.
• Send confirmations, updates, and special offers (if you opt-in).
• Improve our website, services, and customer experience.
• Comply with legal or regulatory obligations.
3. Sharing Your Information
We do not sell or rent your personal data. We may share it with:
• Trusted third-party service providers who assist with bookings, payments, or analytics (e.g. Business bank, Stripe, Google Analytics).
• Government authorities if required by law, for example, in connection with border entry or tax reporting.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined above or as required by law.
6. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 16 without parental consent.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Dulcigno Travel
Bulevar Teuta bb, Ulcinj - Montenegro
Email:
Phone: +382 (0) 30-415-920 / Mob: +382 (0) 67 019 787
